BMC Remedy Smart IT

 

Among other applications within the BMC software suite, IRM provides integration with the BMC Remedy SmartIT system.

 

The following topics explain how IRM product information is integrated into the BMC CI database and how this can assist and greatly improve the organization's operational ability by having access to all of the configuration and product data maintained in Planet IRM.

 

Also, the following set of topics explain how IRM's MAC and Ticketing processes are integrated into BMC's SmartIT Change Request form, through several use case scenarios.