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4.9.4.1. Create API user in ServiceNow

 
It is necessary to create a ServiceNow user for use by the IRM-ServiceNow integration.  This user runs the Business Rules defined by the ServiceNow Integration Service and is used by the ServiceNow Integration Service to make ServiceNow REST API calls. 
 
The following is a step-by-step tutorial on how to create a new Planet IRM API user in ServiceNow.
 
1

In ServiceNow, open Users

Under System Security Users and Groups, open the Users menu item.
2

Click the New button

 This will open the appropriate form to create a new user for the IRM ServiceNow Integration Service
3

Configure the fields as in the screenshot example

Note: The email can be something like ‘support@planetassoc.com’ or other.
 
Click Update which will save and close the the User Record
Locate and Edit the new User record to assign it to specific Roles:
4

Assign roles

Assigning the administrator role to the user is a start, but the role needs to be further specified in detail.
  • Click the ‘Edit’ button next to the Roles
  • within the list (collection):
  • select the ‘admin’ entry and move it to the right
  • select the ‘tags_admin’ entry and move it to the right.
  • Click the ‘Save’ button to return to the new user record.
  • Now in the top right, click the ‘Submit’ button to save the user record.