The Software Sync Op is used specify how Software instances are synchronized between IRM and ServiceNow. Software can be viewed in the ServiceNow UI via the CI Class Manager, similarly to Hardware objects.
The Software Sync Op is used to either:
Synchronize Software instances placed into an IRM Grouping with a ServiceNow Software object. This can include creating the ServiceNow Software object if it doesn't already exist.
Synchronize Software objects in a ServiceNow Grouping to an IRM Software Instance. This can also include creating the ServiceNow Software object if it doesn't already exist.
To start a Software Sync Op, within the SyncOp Manager dialog, select the Software Proxy Variety under the New Sync Op... menu at the bottom of the dialog:
Note: The Delete action button is only enabled for the Software and Hardware Instance Proxy Varieties and only when the corresponding Sync Op is in a Non-operating state (Inactive or Cancelled). Other Sync Ops are built-in to IRM and cannot be created or deleted.
This opens a new dialog to configure a SyncOp for Software instances. Similarly to the previous topic, specify the basic properties, such as Name and options for handling missing Objects and Types within the General tab:
IMPORTANT: The "General" and "Grouping to Sync" tabs in the SyncOp Properties dialog are editable ONLY in the "Cancelled" and "Inactive" Lifecycle Stages -in other Lifecycle Stages these tabs are disabled. The “Fields To Sync” tab is always active (for Admin users).
The remaining tabs display the same data and options as for the Hardware instance Sync Op, as seen below, so please refer to the previous topic for more details about the UI details:
